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Careers at Delamar Hotels

The Greenwich Hospitality Group offer a variety of limitless opportunities throughout our ever expanding hotel portfolio. Within the past ten years, GHG has opened eight properties in Connecticut, Vermont and Texas with two more in development. Each team member has a special role, which contributes to the overall success and development of our boutique hotel brands. Our goal is to create and promote a diverse culture, which cultivates the careers of hospitality professionals. We strive to find hospitality driven individuals who exude a passion for service from the moment a guest makes a reservation to the moment they walk out the door.

Please view our employment opportunities below; you are also welcome to submit a resume to careers@thedelamar.com.

AVAILABLE POSITIONS

 

Front Office Manager – DELAMAR West Hartford

Join a brand new luxury boutique hotel- DELAMAR West Hartford, located in Blueback Square. We are seeking a dynamic individual to join the team as Front Office Manager.
This is an excellent opportunity to join a new hotel.
Main Responsibilities:
-The Front Office Manager reports directly to the General Manager.
-The Front Office Manager is responsible for directing the actions and ensuring the smooth and professional operation of the Front Desk and ensuring that the department adheres to all established hotel standards and procedures.
-Ensuring that staff scheduling for the Front Desk is kept in line with the hotel’s daily demands and requirements.
-To coach, counsel and train front desk agents to ensure that check-in, check-out and other guest services are handled in a professional, efficient manner.
-To supervise the day to day activities of the Front Desk through customer contact and supervision of employees ensuring 100% guest satisfaction.
-To address and resolve guest’s special requests, needs, problems, issues and concerns.
To ensure the smooth running of the Front Office.

Requirements: At least 3 years of Hotel Management Experience with at least one year in Front Office operations. Strong communication and organizational skills essential.

Must be a team player. Must love customer service and find satisfaction in trying to achieve the ‘impossible. Willing to go the extra step at all times. Understand high-end customers and their needs. Knowledge of OPERA strongly preferred. Must have a flexible schedule and work AM and PM shifts as required as well as weekends & holidays.

Submit a resume to careers@thedelamar.com.

Executive Housekeeper – DELAMAR West Hartford

DELAMAR West Hartford- New luxury boutique hotel located in Blueback Square is seeking an Executive Housekeeper.

*Must have previous hotel experience working as an Executive Housekeeper.

Main Responsibilities:
-Bring your own special charm, warmth and genuine customer service to our company.
-Provide superior guest service and respond quickly to the needs of our guests.
-Scheduling for your team
-Become part of a close working team of proud professionals
-Strong communication and organizational skills essential.

Requirements:
-Must love customer service and find satisfaction in serving others.
-Must be able to manage a team.
-Understand very high-end customers and their unique needs.
-Multi-lingual an asset. English is required.
-Basic computer skills required.
-This position entails lifting, carrying, walking up and down stairs, bending.
-Must have a flexible schedule and be willing to work weekends & holidays.

Submit a resume to careers@thedelamar.com.

Staff Accountant – DELAMAR West Hartford

DELAMAR West Hartford- New luxury boutique hotel located in Blueback Square is seeking a Staff Accountant to join our growing team.

Responsibilities:
– Provide assistance to the accounting department with daily operations.
– Maintain accounts payable, bill processing, payments and reports.
– Process expense reports and verifications for approvals.
– Assist with documentation for annual review and tax preparation.
– Run company Payroll weekly.
– Manage Accounts Receivable.
Requirements:
2 years of relevant Accounting experience required.
BA Degree in Accounting/Finance or related field.
Expert Excel skills, QuickBooks, Dataplus preferred.
Job Type: Full-time
Benefits: Medical/Dental/Life Insurance. 401K.

Submit a resume to careers@thedelamar.com.

 

Reservation Agent – DELAMAR West Hartford

DELAMAR West Hartford is seeking a Reservations Agent to join their team. The Reservation Agent is responsible for answering multiple phone lines and entering all hotel reservations in a timely and accurate manner.

ESSENTIAL RESPONSIBILITIES:
1. Responsible for handling incoming calls to the reservations department in a professional, efficient, friendly manner. Should be available to answer the phone within 3 rings utilizing the appropriate protocol in handling the guest inquiries.
2. Responsible for keeping accurate records of all paper transactions and will be responsible for handling email and fax communications within the department in a timely and professional manner.
3. Responsible for handling all reservations from website and GDS and transferring them into the OPERA PMS.
4. Responsible for making sure all reservations and guest details are updated, and requests are communicated to other concerned departments prior to the guests’ arrival.
5. Must be willing to help the front office team when required.
6. Responsible for booking all Spa appointments and coordinating with Spa employees.

REQUIREMENTS:
Must have experience working as a Reservation Agent in a hotel setting.
Flexible schedule- includes weekends and holidays.
Must have a great phone voice and strong customer service skills.
Opera PMS knowledge preferred

Submit a resume to careers@thedelamar.com.

Bell Person / Shuttle Driver  – DELAMAR West Hartford

DELAMAR-New Luxury Hotel located in West Hartford, CT is looking for a full time Bell person/Shuttle Driver.

Job description:
Welcome and escort arriving and departing guests in a friendly, courteous manner to and from their room accommodations.
Parking & retrieving guest vehicles, as well as providing general information regarding the hotel and local attractions.
Maintain an even flow of guest luggage and belongings to and from guest rooms and providing storage of the luggage in a prompt and safe manner.
Provide personal & professional service to guests for their business and concierge needs.

Qualifications:
-Candidate must have a flexible schedule with the ability to work weekends and holidays.
-Must have valid driver’s license
-Be able to lift 50lbs or more
-Must be well spoken and have great interpersonal skills
Job Type: Full-time

Submit a resume to careers@thedelamar.com.

Front Desk Agent  – DELAMAR West Hartford

New luxury hotel in West Hartford, CT is looking for a Front Desk Agent who is responsible for providing exceptional customer service. The front desk agent is accountable for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional, and timely manner while following the highest standards of quality to ensure guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Accountable for processing check-ins and check-outs
2. Creates reservations and process special requests.
3. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
4. Works as a team player in meeting guests needs
5. Provides gracious and efficient telephone services
6. Responds to incoming calls and emails promptly and knowledgeably ensuring accurate information
7. Completes all items on checklist
8. Communicates services and amenities of hotel to guests
9. Prepares room keys for incoming guests
10. Accepts and provides wake up calls for guests
11. Collaborates effectively with other service departments to effectively manage guest
services
12. Listens, apologizes with empathy, finds a solution and follows through when
resolving guest problems
13. Processes customer credit at check-in/out in accordance with hotel policy

REQUIREMENTS
– Strong customer service and organizational skills.
– Team player
– Must be fluent in English and have a good phone voice
– Willing to go the extra step to ensure guest satisfaction
– Excellent computer skills.
– Knowledge of Opera strongly preferred.
– Previous hospitality experience required

EDUCATION REQUIREMENTS
College Degree in Hospitality Preferred High school diploma or GED Required

EXPERIENCE/SKILLS: 1+ year prior guest service experience required. Excellent
verbal communication skills needed. Ability to perform job duties in a fast paced
environment. Candidate will be required to work some mornings, evenings, and
weekends as well as holidays. Schedule flexibility is essential.

Submit a resume to careers@thedelamar.com.

Sales Coordinator – DELAMAR West Hartford

Delamar Hotel- New luxury boutique hotel located in West Hartford is seeking a Sales
Coordinator to join their growing Sales team.

The Sales Coordinator will be responsible for:
– Working with clients and facilitating site visits/tours.
– Informing clients of event space, meeting space, hotel accommodations
– Setting up the event/meeting spaces with any specific requests
– Assist in the preparation and organizing events
– Taking calls/ performing administrative functions for the Sales Department

Requirements:
– Proven experience in sales; experience as a sales coordinator or in other administrative positions required
– Hospitality/Hotel experience is required
– Good computer skills (MS Office)
– Great organization skills and attention to detail
– Excellent verbal and written communication skills
– A team player with high level of dedication

Job Type: Full-time

Required experience:
– Sales Coordinator in Hotels: 1 year

Submit a resume to careers@thedelamar.com.

General Manager – Artisan West Hartford

Artisan West Hartford – An upscale New England inspired American cuisine which has an emphasis on farm to table approach. The décor conveys the charm and coziness of a countryside living room paired with a bar/lounge designed to capture the energy of a tavern resulting in an exciting and effervescent ambiance.

We pride ourselves on cultivating talents and rewarding them with the chance to grow alongside our constantly evolving organization and industry.

The General Manager is responsible for assisting with developing and operating a cost effective operation which exceeds guest expectations through the service of high quality food and beverages in a clean and comfortable atmosphere.

The GM has an overall responsibility for aspects of the restaurant; in particular as related to sales, profit and the development of people.

Responsibilities:

  • Maintain integrity of service, visit tables while on floor to solicit feedback. Responsible to help on floor when necessary.
  • Ensure restaurant is properly and fully booked to ensure maximum revenue without sacrificing service.
  • Ensure ambiance of restaurant including music, lighting and flowers etc. are in compliance with the standards set forth the by the Director of Operations.
  • Ensure proper knowledge of all company policies and procedures, rules and regulations. Constantly evaluate all staff.
  • Ensure proper reporting of all revenue, and costs. Manage all the costs of the restaurant. Ensure they are in line with the budget and/or guidelines.
  • Interview, hire and approve all front of house employees, ensuring all paperwork is properly completed and employee files are in compliance as per Human Resources.
  • Oversee the processing of the payroll. Ensure the labor cost is accurate and up to date, and all employees are properly paid.
  • Responsible for all menus being up to date, neat and clean and that all personnel have up to date menu descriptions.
  • Oversee the daily management of operations of the location. Oversee the maintenance and repairs of the restaurant. Ensure restaurant is clean
  • Oversee purchasing of all small wares, glassware, china, silver, linen and all other necessary items for the restaurant. Ensure the proper storage and inventory of all. Maintain costs.
  • Oversee the beverage/wine program. Ensure all costs are accurate and in line with the budget and/or guidelines.
  • Conduct weekly meetings with staff.  Attend pre-shifts and run them as necessary.
  • Promote teamwork within the restaurant, creating a positive work environment.

Qualifications:

  • Proficient in all aspects of fine dining service.
  • Knowledge of food and beverage as well as accounting and administration.
  • Effective style of management, promoting a team atmosphere.
  • Ability to inspire staff to achieve their potential.
  • Possess a proven track record for guest satisfaction.
  • College degree or equivalent experience.
  • Six years prior front of the house experience in a high volume establishment. Experience in various capacities of restaurant staff (i.e.  waiter, host, bartender, runner, etc.) strongly preferred.

Submit a resume to careers@thedelamar.com.