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Careers at Delamar Hotels

The Greenwich Hospitality Group offer a variety of limitless opportunities throughout our ever expanding hotel portfolio. Within the past ten years, GHG has opened eight properties in Connecticut, Vermont and Texas with two more in development. Each team member has a special role, which contributes to the overall success and development of our boutique hotel brands. Our goal is to create and promote a diverse culture, which cultivates the careers of hospitality professionals. We strive to find hospitality driven individuals who exude a passion for service from the moment a guest makes a reservation to the moment they walk out the door.

Please view our employment opportunities below; you are also welcome to submit a resume to careers@thedelamar.com.

AVAILABLE POSITIONS

Reservation Agent – DELAMAR Greenwich Harbor

DELAMAR Greenwich Harbor is seeking a Reservations Agent to join their team. The Reservation Agent is responsible for answering multiple phone lines and entering all hotel reservations in a timely and accurate manner.

ESSENTIAL RESPONSIBILITIES:

  1. Responsible for handling incoming calls to the reservations department in a professional, efficient, friendly manner. Should be available to answer the phone within 3 rings utilizing the appropriate protocol in handling the guest inquiries.
  2. Responsible for keeping accurate records of all paper transactions and will be responsible for handling email and fax communications within the department in a timely and professional manner.
  3. Responsible for handling all reservations from website and GDS and transferring them into the OPERA PMS.
  4. Responsible for making sure all reservations and guest details are updated, and requests are communicated to other concerned departments prior to the guests’ arrival.
  5. Must be willing to help the front office team when required.
  6. Responsible for booking all Spa appointments and coordinating with Spa employees.

REQUIREMENTS:

Must have experience working in a hotel setting.

OPERA PMS system experience preferred.

Flexible schedule- includes weekends and holidays.

Must have a great phone voice and strong customer service skills.

Job Type: Full-time. Benefits included.

Submit a resume to careers@thedelamar.com.

 

Bell Person / Shuttle Driver  – DELAMAR West Hartford

DELAMAR-New Luxury Hotel located in West Hartford, CT is looking for a full time Bell person/Shuttle Driver.

Job description:
Welcome and escort arriving and departing guests in a friendly, courteous manner to and from their room accommodations.
Parking & retrieving guest vehicles, as well as providing general information regarding the hotel and local attractions.
Maintain an even flow of guest luggage and belongings to and from guest rooms and providing storage of the luggage in a prompt and safe manner.
Provide personal & professional service to guests for their business and concierge needs.

Qualifications:
-Candidate must have a flexible schedule with the ability to work weekends and holidays.
-Must have valid driver’s license
-Be able to lift 50lbs or more
-Must be well spoken and have great interpersonal skills
Job Type: Full-time

Submit a resume to careers@thedelamar.com.

Front Desk Agent  – DELAMAR West Hartford

New luxury hotel in West Hartford, CT is looking for a Front Desk Agent who is responsible for providing exceptional customer service. The front desk agent is accountable for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional, and timely manner while following the highest standards of quality to ensure guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Accountable for processing check-ins and check-outs
2. Creates reservations and process special requests.
3. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
4. Works as a team player in meeting guests needs
5. Provides gracious and efficient telephone services
6. Responds to incoming calls and emails promptly and knowledgeably ensuring accurate information
7. Completes all items on checklist
8. Communicates services and amenities of hotel to guests
9. Prepares room keys for incoming guests
10. Accepts and provides wake up calls for guests
11. Collaborates effectively with other service departments to effectively manage guest
services
12. Listens, apologizes with empathy, finds a solution and follows through when
resolving guest problems
13. Processes customer credit at check-in/out in accordance with hotel policy

REQUIREMENTS
– Strong customer service and organizational skills.
– Team player
– Must be fluent in English and have a good phone voice
– Willing to go the extra step to ensure guest satisfaction
– Excellent computer skills.
– Knowledge of Opera strongly preferred.
– Previous hospitality experience required

EDUCATION REQUIREMENTS
College Degree in Hospitality Preferred High school diploma or GED Required

EXPERIENCE/SKILLS: 1+ year prior guest service experience required. Excellent
verbal communication skills needed. Ability to perform job duties in a fast paced
environment. Candidate will be required to work some mornings, evenings, and
weekends as well as holidays. Schedule flexibility is essential.

Submit a resume to careers@thedelamar.com.

Front Office Supervisor  – DELAMAR Southport

RESPONSIBILITIES:

  • Welcome guests on their arrival to the hotel, wish them well on their departure
  • Ensure guest satisfaction is delivered on a consistent basis
  • Process guest check in and guest check out according to established Standards & Procedures
  • Ensure all guest requests are properly followed up
  • Adhere to established hotel credit and cashiering policies
  • Responsible for the cash bank issued
  • Report any guest comments to management via the Front Office logbook
  • Be able to complete any incoming Reservation or inquiry
  • Handle all guest complaints according to established procedures
  • Balance all cashiering work at the end of the shift. Reporting any shortage or overage immediately to the attention of the Front Office Manager.
  • Review daily, the function sheets and Front Office memos to keep abreast of hotel information
  • Follow the established telephone etiquette procedures
  • Be familiar with all emergency procedures
  • Be familiar with the décor and amenities of guest rooms and suites
  • Be familiar with local area, restaurants and attractions
  • Ensure safety deposit boxes are issued, accessed and returned according to the established procedures
  • Assume responsibility of the operations, reservations and concierge when necessary
  • Coordinate with other hotel departments: Concierge, Bell staff, Security, Room Service, Engineering & Housekeeping
  • Ensure a clean, tidy and well-supplied work area
  • Maintain a friendly yet professional relationship with all guests
  • Pre-register or “bump” for the next day’s arrival
  • Prepare and maintain an accurate and up-to-date guest profile
  • To be supportive of junior positions within the department and assist with on the job training of duties as required
  • Supervise the smooth, professional operation of the Front Desk Guest Service Agents
  • Be able to select and change room assignments appropriately as required
  • Ensure that Guest Service Agents perform their duties according to established standards and procedures
  • Ensure that all guest registration information is complete and accurate
  • Ensure that all guest payment and credit information is accurate and adheres to established hotel standards and procedures
  • Ensure that any and all guest requests, preferences, dislikes and events are accurately recorded in Guest History
  • To personally supervise any room moves performed in the guest’s absence
  • Attend training as required

QUALIFICATIONS : Must have previous supervisor experience working in a hotel. Must be willing to work PM shifts and weekends as well as holidays. A positive attitude and excellent communication skills required.

EDUCATION: Degree in Hospitality Management is preferred.

EXPERIENCE: Minimum 2 to 3 years of work experience as Front Office Supervisor.

Job Type: Full-time

Submit a resume to careers@thedelamar.com.

Night Auditor  – DELAMAR Greenwich Harbor

DELAMAR Greenwich Harbor is looking for a Night Auditor.

JOB OVERVIEW: Check-in/Check-out hotel guests in a friendly prompt and professional manner; process all payments according to established procedures. Accurately balance all hotel income and expenses for 24 hour hotel operating period.

DUTIES AND RESPONSIBILITIES:

Welcome guests in a friendly, prompt and professional manner.

Answers the telephone in a friendly, prompt and professional manner.

Register guests, issue room keys, provide information on hotel services and room location. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.

Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

Respond appropriately to guest complaints

.Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Promote team work and quality service through daily communications and coordination with other departments.

Perform other duties as assigned including guest room tours, concierge services, special guest requests, front office routine administrative processes.

Perform audit duties by reconciling all transaction processed during the day.

Bring to the attention of the Front Office Manager with any discrepancy or potential liabilities.

Act as hotel system liaison during night hours.

Call in and open tickets with IT Support during the overnight hours if a system fails or issues occur.

Transmit credit card batch.Prepare morning reports for managers.

Follow night audit checklist including reconciliation of rooms/reservations segmentation.

QUALIFICATIONS AND REQUIREMENTS: High School diploma or equivalent, MUST HAVE previous Night Audit experience .Must speak fluent English. Other languages preferred.This job requires ability to perform the following:Frequently standing up behind the desk and front office area. Carrying or lifting items weighing up to 50 pounds. Use a keyboard to operate various property management and reservations system, etc.Candidate will be required to work mornings, evenings and nights including weekends as well as holidays.

Submit a resume to careers@thedelamar.com.

 

Sales Manager  – DELAMAR West Hartford

Greenwich Hospitality Group, is seeking an experienced Sales Manager for property Delamar West Hartford, a 114 room boutique, luxury hotel.

Tasks Include:

Solicitation of Corporate Transient and Corporate Group. Sales Manager will pro-actively manage all aspects of the sales cycle with prospects: relationship development, sales presentations, site inspections, proposal generation and contract negotiations.

  • Proactively lead and generate new business opportunities, drive sales, and deliver results for designated accounts and market segments. This position is strongly dedicated to making outside sales and solicitation calls.

Must achieve quota of calling activity to qualify businesses and organizations within the region (minimum of 15 prospecting calls per day).

Handle all aspects of pre-contract group & meeting business: site inspection, creating and sending proposals, preparing and following up on contract, coordinating all group room block details.

  • Document sales activity in provided reports and the hotel data base (SalesForce). · Negotiate and confirm annual rate agreements and maintain communication with Corporate Negotiated account managers (minimum contact 1 time per quarter).
  • Schedule and conduct site inspections and client entertainment including travel agent FAM trips
  • Assist the DOSM in the management of promotional programs.
  • Participate in weekly Sales & Revenue meeting, pre-convention meetings (with any corporate clients who have guestrooms), training and other sales-related meetings as required.
  • Prepare a Monthly Group Sales Report to be brought to each weekly sales meeting.
  • Attend trade shows, community events and industry meetings as scheduled.
  • Assist with reports and/or competition data collection.
  • Achieve budgeted revenues and personal/team sales goals and maximize profitability.
  • Create annual Sales & Marketing Plan and Sales & Marketing Budget with DOSM
  • Review all client invoices prior to being sent to client
  • Review competitive data, demand analysis and mix management to establish goals and create a forecast in conjunction with the Revenue Department to ensure timely, accurate and complete information
  • Achieve or exceed revenue goals
  • Undertakes other responsibilities as directed by the DOSM
  • Work closely with the Senior Management Team to identify and drive focused activities on elements of the business that require additional support

Qualifications

  • University or college degree equivalent. Bachelor’s degree in in Business Administration, Marketing, Hotel & Restaurant Management, or related major or professional area
  • Computer skills and knowledge of industry focused systems such as OPERA, Sales Force & Delphi including proficiency in Microsoft Office, Google Apps
  • Minimum 2 years’ hotel sales experience
  • Commitment to delivering a high level of customer service
  • Strong leadership skills, positive attitude and good oral and written communication skills
  • Strong analytical skills to understand key business indicators and competitive trends and develop creative approaches to these challenges
  • Ability to handle multiple tasks with excellent organizational skills
  • Knowledge of local market and industry trends, competitors and leading customer strategies
  • Excellent selling skills
  • Ability to meet deadlines, work under pressure and independently
  • Must be able to work evenings and weekends as needed
  • Positive, enthusiastic approach with a team mentality
  • Experience in luxury and boutique hotel brand is a plus
  • Self-motivating Mindset

Job Type: Full-time

Experience:

  • hotel sales: 2 years

Submit a resume to careers@thedelamar.com.